Systems & Network Administration
Listen to the user, gather details and check the systems to find the root cause.
Fix the issue, test it and confirm everything is running smoothly again.
Record the issue and its resolution so the team can solve it faster next time.

Networking fundamentals
System administration
Production monitoring
Issue diagnosis
Database management
FAQ's
Working knowledge of networking and system administration, with experience monitoring and maintaining live production systems to keep services running reliably.